1.1 “Astrill” is a brand by Veloxee Corp., with registered seat at Staedtle 36, 9460 Vaduz, Principality of Liechtenstein (referred to as “Astrill”, “Veloxee” or “us/we”). These Terms of Services cover the use of Astrill's products, software, services and web sites (referred to collectively as the “Services”).
1.2 Unless otherwise agreed in writing, your agreement with Astrill will always include, at a minimum, the terms and conditions set out in this document. These are referred to below as the "Universal Terms". Additional or special terms (“Additional Terms”) may apply to the Services, in addition to the Universal Terms. The Universal Terms together with the Additional Terms, form a legally binding agreement between you and Astrill in relation to your use of the Services ("Terms"). The Additional Terms shall take precedence in relation to that Service.
1.3 In case you ordered the Services via a third-party reseller/distribution partner (your “seller”), such order is governed by the respective reseller's/distribution partner's terms, in addition to the agreement with Astrill on the Services. Such third-party terms do not change the terms of the Services and will not create any additional obligations of or claims against Astrill.
2.1 To register for and to use the Services, you must first agree to the Terms. You may not use the Services if you do not accept the Terms. You further accept the then valid version of the Terms through using the Services.
3.1 If Astrill has provided you with a translation of the English language version of the Terms, the translation is provided for your convenience only and the English language versions of the Terms will govern your relationship with Astrill.
4.1 The form and nature of the Services are provided as described on the websites of Astrill, accessible via app and user account, at the time of the use. Astrill may change such Services from time to time without prior notice to you. Astrill may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally at Astrill's sole discretion, without prior notice to you.
4.2 We are not responsible for technical requirements on your side, including compatibility and any third-party services necessary to use our Service, e.g. whether or not VPN service is blocked by your Internet Service Provider. No refund or compensation is offered in case of missing technical requirements on your side.
5.1 To use the Services, you have to set up an account with Astrill. The Services are provided exclusively to individuals or legal entities. The Services are provided to individuals who are at least 13 years of age, and to minors only if they have obtained consent by their parental or legal guardian.
5.2 The account holder registered with Astrill is solely responsible for all actions performed through using the Services.
5.3 When ordering and registering and in the context of using the services, Astrill may rely on the information given by you. Astrill is not obliged to verify the accuracy of the information provided (e.g. email-address).
5.4 The Services, some of its features advertised on our website or certain protocols may, for various reasons, not be available in your country. You agree that some features / protocols / devices supported may be limited without prior notice and without any claim for refund or compensation.
5.5 You are not allowed to access or use Astrill's Services if you are located, incorporated or otherwise established in, or a citizen or resident of one of the following (together, the “Restricted Jurisdictions”):
(a) any country to which embargo restrictions or other economic sanctions by the U.S., the European Union, the United Kingdom or other relevant jurisdiction apply, which would forbid or limit the use, import, export, sale of, or payment for the Services;
(b) a jurisdiction where it would be illegal according to applicable law for you (by reason of your nationality, domicile, citizenship, residence or otherwise) to access or use the Services; or
(c) where the publication or availability of the Services is prohibited or contrary to applicable law, or could subject Astrill to any local registration or licensing requirements; as well as
(d) any other country which we currently do not cover with Astrill's Services.
5.6 You warrant that you are not a denied party according to export or re-export laws or regulations or similar laws applicable in relevant jurisdictions or otherwise listed on any list of prohibited or restricted parties. You agree to comply with all applicable export and re-export control laws and regulations as it may be applicable to you.
5.7 You agree to use the Services only for purposes that are permitted by (a) the Terms and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.
5.8 Unauthorized activities include but are not limited to: Accessing/sharing/downloading/uploading illegal content, infringing upon or violating the rights of Astrill or a third party (including intellectual property); harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating or discriminating activities; promoting illegal activities or providing instructions to commit illegal activities; payment fraud.
5.9 You further agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services) or may in any way, in Astrill's sole discretion, jeopardize or adversely affect the Services and/or Astrill (including our reputation). This includes but is not limited to (attempts to) spamming, hacking, network attacks against Astrill or others. Using Astrill service with any automated tools is not allowed.
5.10 You agree that you will not reproduce, duplicate, copy, sell, transfer, trade or resell the Services for any purpose. In particular, Astrill account is untransferable. The number of devices and routers per account is restricted.
5.11 Use of services in a datacenter, for any purpose, requires prior explicit written approval by Astrill.
5.12 Astrill reserves the right (but shall have no obligation) to implement controls. Astrill reserves the right to suspend, restrict or close any of your accounts immediately and prohibit further access to Astrill Services without any claim for refund or compensation, if Astrill has reason to suspect unauthorized use or other breach of the Terms.
5.13 Astrill reserves the right to suspend or delete inactive accounts (i.e. registered accounts with no current paid plan) that have been inactive for a consecutive period of twelve months.
5.14 If you would like to contest the suspension, restriction or closing of your account, please submit an appeal to support@astrill.com.
5.15 You agree that you are solely responsible for (and that Astrill has no responsibility to you or to any third party for) any breach of your obligations under the Terms and for the consequences (including any loss or damage which Astrill may suffer) of any such breach.
5.16 You undertake to select passwords appropriately, keep login credentials carefully and protect them from access by third parties. You bear full and sole responsibility for the use of login credentials. If your account is being misused, you must inform Astrill immediately in writing (by email to support@astrill.com).
5.17 In case of any disruptions and interruptions in the Services, you must inform Astrill immediately and assist in remedying the disruption.
5.18 You acknowledge and agree that if Astrill suspends, restricts or closes access to your account, you may be prevented from accessing the Services, your account details or any information and content which is contained in your account. You bear sole responsibility for taking the appropriate and necessary security measures to recover information and data in the event of loss or unauthorized or unintentional alteration.
5.19 You may stop using the Services at any time. You do not need to specifically inform Astrill when you stop using the Services. However, previously paid fees will not be refunded.
6.1 The Services currently available, prices and other conditions of service are described on Astrill's website. Astrill Services and prices are subject to change without any notice.
6.2 The payment obligation for chargeable services and products shall commence upon the earlier of the conclusion of the contract or using the service. The respective fees are payable in advance.
6.3 Discounts and promotions cannot be combined, unless explicitly stated otherwise.
6.4 The parties waive their right to offset mutual claims against each other.
6.5 You may be charged in a different currency than the currency shown for prices on Astrill website.
6.6 Please refer to the respective reseller's / distribution partner's terms for further information on your purchase and payment modalities.
7.1 For information about Astrill's data protection practices, please read Astrill's privacy policy at https://www.astrill.com/privacy-policy.
8.1 You understand that all information which you may have access to as part of, or through your use of, the Services are the sole responsibility of the person from which such content originated.
8.2 You should be aware that content presented to you as part of the Services may be protected by intellectual property rights owned by Astrill or third-parties.
8.3 You use the Services at your own risk. You agree that you are solely responsible for (and that Astrill has no responsibility to you or to any third party for) any activities through the Services and for the consequences of your actions by doing so.
9.1 You acknowledge and agree that Astrill (or Astrill's licensors) owns all legal right, title and interest in and to the Services, including any intellectual property rights which subsist in the Services.
9.2 Nothing in the Terms gives you a right to use any of Astrill's trade names, trade marks, service marks, logos, domain names, and other distinctive brand features. You will not use any trade mark, service mark, trade name, logo in a way that is likely or intended to cause confusion about the owner or authorized user of such marks, names or logos or your relationship with Astrill.
9.3 You agree that you shall not remove, obscure, or alter any proprietary rights notices (including copyright and trade mark notices) which may be affixed to or contained within the Services.
10.1 Astrill gives you a personal, worldwide, royalty-free (other than the subscription fee), non-assignable and non-exclusive license to use the software provided to you by Astrill as part of the Services (referred to as the "Software" below).
10.2 You may not (and you may not permit anyone else to) copy, modify, create a derivative work of, reverse engineer, decompile or otherwise attempt to extract the source code of the Software or any part thereof, unless this is expressly permitted or required by law, or unless you have been specifically told that you may do so by Astrill, in writing.
10.3 Unless Astrill has given you specific written permission to do so, you may not assign (or grant a sub-license of) your rights to use the Software, grant a security interest in or over your rights to use the Software, or otherwise transfer any part of your rights to use the Software.
11.1 The Software which you use may automatically download and install updates from time to time from Astrill. These updates are designed to improve, enhance and further develop the Services and may take the form of bug fixes, enhanced functions, new software modules and completely new versions. You agree to receive such updates (and permit Astrill to deliver these to you) as part of your use of the Services.
11.2 You undertake to keep the hardware, applications and software used in connection with the Services up to the latest technical standard, maintain them regularly and conduct regular updates. You further undertake to delete applications and software which are no longer needed. Astrill may decide to no longer support outdated applications and software (including operating systems) and to not provide any updates to Services for such.
12.1 The Terms will continue to apply until terminated by either you or Astrill as set out below.
12.2 Astrill may at any time, block access to your account, cease to provide the Services, and terminate its legal agreement with you if:
(a) you have breached any provision of the Terms (or have acted in manner which clearly shows that you do not intend to, or are unable to comply with the provisions of the Terms); or
(b) Astrill is required to do so by law (for example, where the provision of the Services to you is, or becomes, unlawful); or
(c) the partner with whom Astrill offered the Services to you has terminated its relationship with Astrill or ceased to offer the Services to you; or
(d) Astrill is transitioning to no longer providing the Services to users in the country in which you are resident or from which you use the service; or
(e) the provision of the Services to you by Astrill is, in Astrill's opinion, no longer commercially viable.
12.3 Astrill can suspend or terminate the Services if we do not receive full and timely payment.
12.4 Right to cancel: Upon first registration and purchase of Service, you may cancel your order for unused Services within 30 days without giving reasons in writing (registered letter, email with subsequent confirmation of receipt by Astrill). The period begins upon receipt of this cancellation policy. The timely dispatch of the cancellation is sufficient to comply with the cancellation period. The cancellation must be sent to support@astrill.com. The customer must use the email address registered with Astrill as the sender. The customer must attach the contract documents. The right of cancellation only applies to orders placed via Astrill's website and only to Services without customer specifications. For purchases made from reseller / distribution partners, you must contact your seller for any cancellation process.
12.5 When these Terms come to an end, all of the legal rights, obligations and liabilities that you and Astrill have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and shall continue to apply to such rights, obligations and liabilities indefinitely.
12.6 After the expiry of the contract, Astrill is authorized to delete your data. You are personally responsible for backing up your data in a timely manner.
13.1 NOTHING IN THESE TERMS, INCLUDING SECTIONS 13 AND 14, SHALL EXCLUDE OR LIMIT ASTRILL'S WARRANTY OR LIABILITY FOR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAW. ONLY THE LIMITATIONS WHICH ARE LAWFUL IN YOUR JURISDICTION WILL APPLY TO YOU AND OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
13.2 YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK AND THAT THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."
13.3 IN PARTICULAR, ASTRILL, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS DO NOT REPRESENT OR WARRANT TO YOU THAT:
(a) YOUR USE OF THE SERVICES WILL MEET YOUR REQUIREMENTS,
(b) YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR,
(c) ANY INFORMATION OBTAINED BY YOU AS A RESULT OF YOUR USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE, AND
(d) THAT DEFECTS IN THE OPERATION OR FUNCTIONALITY OF ANY SOFTWARE PROVIDED TO YOU AS PART OF THE SERVICES WILL BE CORRECTED.
13.4 ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
13.5 NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM ASTRILL OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS.
13.6 ASTRILL FURTHER EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR APARTICULAR PURPOSE AND NON-INFRINGEMENT.
13.7 IF THE WARRANTY CONDIDITONS ARE MET, ASTRILL MAY CHOOSE BETWEEN A REPLACEMENT OR A REFUND IN FORM OF ASTRILL CREDIT, WHICH CAN BE USED TO PURCHASE ASTRILL SERVICES.
13.8 Customers are responsible for DUTIES, TAXES AND fees incurred.
14.1 TO THE EXTENT PERMITTED BY APPLICABLE LAW: SUBJECT TO OVERALL PROVISION IN PARAGRAPH 13.1 ABOVE, YOU EXPRESSLY UNDERSTAND AND AGREE THAT ASTRILL, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS SHALL NOT BE LIABLE TO YOU FOR:
(a) ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY. THIS SHALL INCLUDE, BUT NOT BE LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS;
(b) ANY LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE AS A RESULT OF:
ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE SERVICES;
ANY CHANGES WHICH ASTRILL MAY MAKE TO THE SERVICES, OR FOR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE SERVICES (OR ANY FEATURES WITHIN THE SERVICES);
THE DELETION OF, CORRUPTION OF, OR FAILURE TO STORE, ANY CONTENT AND OTHER COMMUNICATIONS DATA MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE OF THE SERVICES;
YOUR FAILURE TO PROVIDE ASTRILL WITH ACCURATE ACCOUNT INFORMATION;
YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL;
14.2 THE LIMITATIONS ON ASTRILL'S LIABILITY TO YOU IN PARAGRAPH 14.1 ABOVE SHALL APPLY WHETHER OR NOT ASTRILL HAS BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.
14.3 ANY REMAINING LIABILIT OF ASTRILL SHALL BE LIMITED TO THE MAXIMUM AMOUNT OF FEES PAID BY THE RESPECTIVE CUSTOMER IN THE LAST 12 CALENDAR MONTHS.
14.4 The above exclusions and limitations of the liability of Astrill shall not apply in the case of death, physical injury and impairment to health and in the case of mandatory statutory regulations.
15.1 The Services may include hyperlinks to other web sites, services, content or resources. Astrill may have no control over any web sites or resources which are provided by companies or persons other than Astrill.
15.2 Sometimes when you use the Services, you may (as a result of, or in connection with your use of the Services) use a service or download a piece of software, or purchase goods, which are provided by another person or company. Your use of these other services, software or goods may be subject to separate terms between you and the company or person concerned. If so, the Terms do not affect your legal relationship with these other companies or individuals.
15.3 You acknowledge and agree that Astrill is not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such web sites or resources.
16.1 Astrill may make changes to the Universal Terms or Additional Terms from time to time. When these changes are made, Astrill will make a new copy of the Universal Terms available at astrill.com/terms-of-service and any new Additional Terms will be made available to you from within, or through, the affected Services.
16.2 You understand and agree that if you use the Services after the date on which the Universal Terms or Additional Terms have changed, Astrill will treat your use as acceptance of the updated Universal Terms or Additional Terms.
17.1 The Terms constitute the whole legal agreement between you and Astrill and govern your use of the Services (but excluding any services which Astrill may provide to you under a separate written agreement), and completely replace any prior agreements between you and Astrill in relation to the Services.
17.2 You agree that Astrill may provide you with notices, including those regarding changes to the Terms, by email, regular mail, or postings on the Services.
17.3 You agree that if Astrill does not exercise or enforce any legal right or remedy which is contained in the Terms (or which Astrill has the benefit of under any applicable law), this will not be taken to be a formal waiver of Astrill's rights and that those rights or remedies will still be available to Astrill.
17.4 If any court of law, having the jurisdiction to decide on this matter, rules that any provision of these Terms is invalid, then that provision will be removed from the Terms without affecting the rest of the Terms. The remaining provisions of the Terms will continue to be valid and enforceable.
17.5 WHERE PERMITTED UNDER APPLICABLE LAW, YOU AND ASTRILL AGREE THAT EACH SHALL ONLY BRING CLAIMS AGAINST THE OTHER IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both you and Astrill agree, no arbitrator or judge shall consolidate more than one person's claims or otherwise preside over any form of a representative or class proceeding.
17.6 To the extent permitted by law: You agree that the Terms, and your relationship with Astrill under the Terms, shall be governed by the laws of the Principality of Liechtenstein without regard to its conflict of laws provisions. You and Astrill agree to submit to the exclusive jurisdiction of the courts located within at the registered office of Astrill in the Principality of Liechtenstein to resolve any legal matter arising from the Terms. Notwithstanding this, you agree that Astrill shall still be allowed to apply for injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction.
Last Updated: January 2026
